Contact Us

The one address you need

Write to [email protected]. That single inbox covers everything — billing, technical trouble, safety reports, privacy requests, and plain feedback. We route it internally, so you never have to guess which department owns your problem.

We do not run phone support or a public chat channel. Anything claiming to be PurrCam support outside this address and this site is not us.

What to include for a fast answer

• The email tied to your account, if you made one — and the rough date and time the problem happened.
• Your device and browser (for example: iPhone 15, Safari), since camera issues are almost always permission or browser related.
• For a billing question: the date and amount of the charge. Never send your full card number, password, or verification codes — we will never ask for them.
• A screenshot helps more than a paragraph when something looks broken.

Billing and coin questions

Coins on PurrCam are one-time purchases — there is no subscription to cancel because we never signed you up for one. If a charge looks wrong, a duplicate, or a purchase never added coins to your balance, email us with the date and amount and we will trace it. The refund policy explains what is refundable before you write.

Camera, mic, or connection trouble

Nine times out of ten the fix is a browser permission: check that your browser is allowed to use the camera and microphone for purrcam.com, and that no other app is holding the camera. The Help Center has a short checklist worth running through before you email — it solves most cases in a minute.

Reporting another user

Use the report button inside the room first — it attaches the session context automatically. If something serious happened, follow up by email with the approximate time and what occurred. Safety reports jump the queue ahead of everything else, and anything involving a suspected minor is acted on immediately, as our community guidelines describe.

How fast we answer

We aim to answer within one to two business days, faster for safety and fraud reports. If a fix takes longer than the reply, we will tell you what is happening rather than leaving you on read.

What support cannot do

A honest boundary, so nobody wastes an email: we cannot tell you anything about another user, and we cannot recover a conversation after a room has closed — sessions are live and unrecorded, so once a chat ends it is gone. If a match mattered, the moment to swap a way to stay in touch is inside the room, with their consent.