Refund Policy

PurrCam is free to start — you can begin a 1-on-1 cam chat with no payment at all. Coins are optional and only come in when you want longer or extra sessions. This policy explains how purchases and refunds work.

What you are buying

Coins are a prepaid digital balance used inside PurrCam for things like extended chats and certain features. They are consumable: once coins are spent on a session or feature, that value has been delivered and used.

When you can get a refund

If you were charged in error — a duplicate charge, a payment you did not authorize, or a purchase that failed to add coins to your balance — you are entitled to a refund of that amount. Reach out and we will make it right.

When coins are non-refundable

Coins that have already been spent are generally non-refundable, since the service they paid for was delivered. Unused coins may be refundable at our discretion depending on how recently they were bought and whether the account is in good standing. We do not refund purchases tied to violations of our Community Guidelines.

How to request a refund

Email our support team with the account email, the approximate date and amount, and the reason for the request. The fastest route is through the Contact Us page or the Help Center. We aim to respond within a few business days.

Processing times

Approved refunds are returned to the original payment method. Depending on your bank or card provider, it can take several business days for the money to appear after we process it on our side.

App store purchases

If you bought coins through a third-party app store, that store's own refund rules and timelines may apply, and some refunds have to be requested directly through them. We will help you sort out where a request should go.

Last updated: July 2026 · Need help with a charge? Contact us.